Robert Kravitz, president of AlturaSolutions Communications, a Chicago public relations firm whose clients make bathroom cleaning products as well as fixtures, cites a San Francisco bank building that opened several years ago. Its restrooms had, among other things, paper towel dispensers built into mirror frames that were placed over the pedestal sinks.
The restrooms looked beautiful, but the towel dispensers were so well hidden that users had to “feel” their way to find them behind the mirrors, leaving smudges, handprints and germs. On top of that, since towel dispensers had to fit behind the mirrors, they were smaller than conventional machines, which meant they ran out of towels two to three times a day.
This is an example of a problematic restroom.
This article was written by Carolyn Mayer and is published in Forbes Magazine