AlturaSolutions helps businesses grow by turning words into sales. This case study about Brad Klein, published for client NSA, is an example. For more information, click here.
Many of the largest and most established cleaning contractors in the United States were started decades ago and passed on to family members, many of whom took these companies to a higher level. One of the best parts about “inheriting” a company is that the next generation that takes over typically has learned the family business and the industry from the inside out. The family business is in their blood and their credentials come from the experience of generations of knowledge.
When Brad Klein started Building Professionals of Texas (BPT) in 1981, he did not inherit a business. Klein had to learn everything about the industry, often feeling he was “behind the curve” when he compared himself to other contract cleaners in the Houston area; he needed to develop credentials that marked him as an expert in his field. Klein educated himself, and proved to be a fast learner; he soon grew the company beyond its Houston base to cleaning and maintaining facilities throughout the State of Texas.
Brad Klein and the NSA
One of the ways Klein moved from “behind the curve” to “on top of the curve” was by joining the National Service Alliance (NSA). NSA is a group purchasing organization. It works with major manufacturers in the professional cleaning industry securing special pricing on a wide range of cleaning tools, chemicals, and equipment for its members. But what it also offers its members is specialized training and education, often by these very same manufacturers.
Top-flight education in specific areas is exactly what Klein needed to give himself an edge and build the expertise that produces results, especially in competition with legacy companies. “Being a member of NSA gives me access to an abundance of education and training sessions,” says Klein. “I take advantage of these learning opportunities whenever possible [and they’ve helped me] get my PhD in results.”
It’s these “results” that have helped him build his company so successfully. However, he adds that another benefit he has derived from being an NSA member – one shared by all NSA members – is cost savings. According to Klein, even when he considers his membership dues he is still saving 25 percent to 30 percent in supply costs compared to what he was paying before joining the organization.
It is because of these cost savings he says the, “NSA puts me on an even playing field with companies that are many times larger than mine.” While he was not blessed with inheriting a successful contract cleaning company, with the help of NSA, he was able to build one just as well on his own.